Terms of service

Terms & conditions

General information


CVR-no. 34472211

Kløservejen 2, Sahl,

8850 Bjerringbro


tel.no.:+45 8668 8668


At byJEMA you can pay with VISA and Mastercard.It is possible to pay with an invoice to your company. We do not charge card fees.

If you choose invoice for business, prepayment will be necessary before the goods are sent.
The amount is only withdrawn from your card when the item is dispatched.

In the case of special production, where it is specially manufactured according to your specifications, the money will be withdrawn already at the start of production.

Cases where the right of withdrawal does not apply

These agreements cannot be cancelled: Delivery of goods that have been manufactured to your specifications or have been given a distinct personal touch.

The condition of the item when you send it back

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase price back.

The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs. We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The items must be sent to:


Gammel Færgevej 9A, Sahl,

8850 Bjerringbro

We only receive packages that are sent directly to the address.

You can also cancel the purchase by notifying us and handing it in person to the above address against prior agreement.

Right of withdrawal in business purchase

Goods are only returned if they are returned within 30 days of the customer's receipt and only after prior agreement and information about the order number. Returned goods must be returned free of charge to the seller's address.
Specially manufactured goods that are not listed in the price list cannot be returned. Only unused and undamaged goods are returned. Returned goods are only credited after deducting the seller's costs - a minimum of 10% of the purchase price.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods. This means that you have the right to complain for 24 months. If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

Right of withdrawal in business purchase

If deficiencies are found regarding that sold within 12 months of delivery (with normal use), the seller is obliged and entitled to remedy the situation as soon as possible. The provision is conditioned on compliance with JEMA's warranty provisions and service. Remediation takes place according to the provisions of NLM 94.

Access to complaints

If you, as a consumer, want to complain about your purchase, you must contact us by email at info@byjema.com or on tel. +45 8668 8668. If we are unable to find a solution, you can send a complaint to:

Online Dispute Resolution (ODR)

About the ODR platform

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.

If you are in the EU, Norway, Iceland or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem or to agree on a dispute resolution body to handle your case.

The ODR platform is not connected to any trader. You can use the ODR platform in all EU languages, Icelandic and Norwegian.


Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised) When using the right of withdrawal, the form below must be sent to:


CVR-no. 34472211

Kløservejen 2, Sahl,

8850 Bjerringbro

email: info@byjema.com

tel.no.: +45 8668 8668

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:


Order date: _______________________________     Received: _______________________________

Consumer name: ______________________________________________________________________

Consumer adress:  ___________________________________________________________________

Consumer signature: _________________________________________      Date: _________________

(only if the content of the form is communicated on paper)

The trading conditions were last updated on 07.12.2022.